proactive and responsive
SEFEKO IS EQUIPPED WITH A CUSTOMER CENTRIC TEAM THAT IS EMPOWERED TO GO ABOVE-AND-BEYOND.
- 365/24/7 customer support services. Always open and available to assist our clients.
- Minimal SLA Ticket Response time
- Provide solutions on customer-specific issues
- Automated assisted support which enable remote access to sites that requires instant problem solving
- Product set up and site configuration
- Troubleshooting and technical assistance
- Proactive Client engagement through KPI follow ups
Sefeko customer Service Consultants work to ensure that all our customers receive the best possible service when using our products. We pride ourselves with continuous customer relationship management which is built and maintained through ongoing engagement with our customers. Sefeko strives to provides world-class Customer Services. It is deliberate and purposeful
The foundation of Sefeko’s Customer Success Department is the acknowledgement that the most effective way to keep our customers is to make them as successful as possible in using our product and services.
Sefeko has a dedicated team of consultants that are focused on empowering customers by implementing a proactive strategy for understanding and supporting our customers’ desired business outcomes.
- Onboarding – The first impression that enables our customers to familiarize themselves with Sefeko’s products and services
- Adoption: Customized Training involving scheduled conference calls / webinars and customised brochures to fully equip our customers to utilize Sefeko products and services to meet their particular needs
- Escalation – Creating real-time visibility into core issues and coordinating resources to helping customers overcome challenges
- Renewal – Constant health check tracking with diagnostic procedures to enable issue monitoring and problem solving.
At each phase of the customer journey, the Sefeko Customer Success team has committed to creating a responsive customer experience that will ultimately deliver rewards of higher customer satisfaction.